Versand

 

Shipping Schedule

Orders will be shipped no later than 14 days from purchase date. Made to order, customs, and mystery have a turn around time of 12 to 14 weeks. 

There may be rare occasions where shipping is delayed due to circumstances beyond my control (illness, emergency, weather, etc). Any planned changes to the shipping schedule will be noted here.

Shipping Rates  

Customs and/or duty fees are the responsibility of the customer and are not charged or paid by North Country Fluff. Order value will not be adjusted on customs declarations and will be marked as merchandise (not gift).

 

Shipping Address 

The shipping address on an order cannot be changed once an order is placed. Please utilize mail forwarding if needed if you are moving during the time your order ships. Double check your shipping address before completing your order. 

Shipment Tracking

All shipments include a tracking number that is emailed to the customer upon shipping the order. Once the package has been scanned by the postal service, North Country Fluff, is no longer responsible for the shipment, including lost, stolen or damaged packages. Contact the postal service (either USPS or UPS) directly if you have an issue with your shipment.

Returned Packages

If a package is returned to North Country Fluff, the customer will be contacted via email and offered the items to be resent after shipping address is corrected and confirmed and the customer pays for the actual shipping cost for resending. If the customer does not respond to this request within 7 days or does not want the package resent, they will be refunded their order minus the actual shipping label cost of the original shipment.

Insurance Protection

Insurance Protection is available for all orders.  Purchasing this protection will ensure that lost and damaged parcels can be reimbursed or replaced.  If you choose to remove package protection from your cart, please not that you are choosing to decline reimbursement or replacement in the event your parcel is damaged or lost by USPS or stolen after delivery.